Terms of Sale

General

By entering and making use of this website, you agree to all the terms and conditions as set out below.

Should you not wish to be bound by or adhere to the terms and conditions in this agreement, please do not access or make use of this website.

Company Information

This website is run by Life with Lorna based in South Africa

Life with Lorna contact details

Telephone: +27 079 987 9907

Email: [email protected]

Detailed Description of Goods and/or Services

Life With Lorna is an online store owned and operated by the (“Seller”)

The Website enables you to shop online for an extensive range of goods including but not limited to the (“Products”)

The Seller offers the Products for sale on the website and makes available its e-commerce business services exclusively to its end users, which are qualifiable as “consumers” (users of the website hereinafter referred to the “Buyers”)

Life With Lorna is an online store in the health and wellness industry.

Intellectual Property Rights

This website is published by Life with Lorna and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All website design, text, graphics, the typographical arrangement thereof, and all other material on this website is the intellectual property of Life with Lorna.

Use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of Life with Lorna is prohibited.

The trademarks, logos and service marks shown on this website, unless otherwise specified, are the trademarks of Life with Lorna.

It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorised access to any page on this website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this website. Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this website may be held liable for any loss or damage suffered by Life with Lorna.

Any infringement of Life with Lorna rights may result in appropriate legal action being taken against you.

Agreement of Sale

An agreement of sale between Life with Lorna and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all goods remain the property of Life with Lorna.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via the Post Office, courier service or international air mail. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

All items purchased from the website are made pursuant to agreements with shipping and delivery agents and risk of loss passes from Life with Lorna to such agents upon delivery of any item to such carrier.

Return and Refunds Policy

The provision of goods and services by Life with Lorna is subject to availability. In cases of unavailability, Life with Lorna will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Life with Lorna.

If a product is damaged or broken when you receive it, you must inform Life with Lorna within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will assess the product and decide if the product is valid for an exchange or refund.

Force Majeure

No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.

If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within 7 (seven) days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.

If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 (sixty)days because of force majeure, the other party may cancel this agreement by written notice.

Customer Privacy Policy

Life with Lorna shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA is available on request.

Life with Lorna respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us [email protected]

 

Pricing

Products sold on this website are billed in South African Rands (ZAR) and include VAT.

All prices of the items posted on the website are exclusive of delivery costs.

Delivery costs will be stated separately when settling the order and may vary for each order.

Payment Options Accepted

Payment may be made online via Visa and MasterCard at checkout, COD is not available.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Life with Lorna via Virtual Card Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Life with Lorna separately from card details which are entered by the customer on the Virtual Card Services secure payment terminal. For more detail on Virtual Card Services visit the PayFast website.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Life with Lorna takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

All express and implied warranties, representations or conditions of any kind with regard to this website or the information, content, materials or products included on this website are excluded.

Life with Lorna does not accept any responsibility or liability for loss or damage arising from access to or the conclusion of any electronic or other transactions in respect of goods, services, communications or material on any website that is linked from or to this website.

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted to assist with living a healthier lifestyle. However, due to the possibility of human and technical error, Life with Lorna accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

You hereby indemnify Life with Lorna against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.

Any views or statements made or expressed on the Website are not necessarily the views of Life with Lorna, its directors, employees and/or agents.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile and Governing Law and Jurisdiction

This website is governed by the laws of South Africa and Life with Lorna chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 650062, Benmore 2010.

This Site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and the Buyer submits to the jurisdiction of the South African courts.

Interruption, Suspension or Termination of Website

Life with Lorna reserves the right, in its sole discretion and without notice, to interrupt, suspend or terminate this website as a whole or in part, and to change the software and/or hardware required to gain access to this website. Life with Lorna will, however, where practicable, provide notice of such changes.

Variation

Life with Lorna may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Any changes will become effective on publication on this website.

By continuing to use the website, you agree to be bound by the terms and conditions in place at the time of your use of the website.

Severability

If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.

Waiver

Any favour we may allow you will not affect or substitute any of our rights against you.