Terms of Sale

Detailed Description of Goods and/or Services

Life with Lorna is an online store in the health and wellness industry.

Agreement of Sale

An agreement of sale between Life with Lorna and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Life with Lorna.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via the Post Office, courier service or international air mail. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Life with Lorna is subject to availability. In cases of unavailability, Life with Lorna will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Life with Lorna.

If a product is damaged or broken when you receive it, you must inform Life with Lorna within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will assess the product and decide if the product is valid for an exchange or refund.

Customer Privacy Policy

Life with Lorna shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA is available on request.

Life with Lorna respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us [email protected]

Payment Options Accepted

Payment may be made online via Visa and MasterCard at checkout, COD is not available.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Life with Lorna via Virtual Card Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Life with Lorna separately from card details which are entered by the customer on the Virtual Card Services secure payment terminal. For more detail on Virtual Card Services visit the PayFast website.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Life with Lorna takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted assist with living a healthier lifestyle. However, due to the possibility of human and technical error, Life with Lorna accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Life with Lorna chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 650062, Benmore 2010.

Variation

Life with Lorna may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Life with Lorna based in South Africa

Life with Lorna contact details

Telephone: +27 079 987 9907

Email: [email protected]